General Technician

Job description / Role

We are Heartists®

"Heartist © " describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world.

The Role

- Under the guidance of Engineering Supervisor and / Shift Engineer and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and technical skill. To work with a team spirit and to ensure that all hotel guest rooms, other facilities and equipment are working in good condition.

Key Deliverables and Responsibilities

Planning and organising:

- Displays good teamwork attitudes while working in a team for major Preventive Maintenance repairs or service works
2. Creates an atmosphere of tranquility amongst the team.

- Recommends improvements in methods, systems and procedures to improve efficiency and maximize customer satisfaction.
- Be willing to train and instruct other members of the staff by passing along knowledge and skills.
- Product knowledge of all the hotel activities.
- Perform as per OSM Standards, and in line with the Company's Values and Core Behaviour.
- Proper grooming at all times
- To attend training classes as per schedule.
- Shows fullest cooperation and respect within the team and other departments
- Is aware of the daily hotel activities and has product knowledge of the hotel.
- Able to analyse problems and formulate plans to get work done quickly with a high degree of quality.
- More detailed duties and responsibilities are listed below in form of a checklist and not meant to be completed. To fulfil the duties is given the relevant authority to reach the goals by the respective line manager.

Operations:

- Performs the tasks assigned to him/her and to the highest standards ensures their implementation while working independently.
2. Acts on issues and concerns in his activity field immediately.

3. Must be able to control the stocks and other items in his workshop and order more as required.

4. Abides to the daily task and ensures timely implementation.

- Checks extra needs of a guest.
- To carry out any other reasonable duties and responsibilities as assigned.

Administration:

- Makes oneself thoroughly familiar with the hotel's emergency procedures and in a state of preparedness for any emergency which may occur.
- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Is aware of the daily hotel activities and has product knowledge of all the hotel activities.
- Perform as per OSM Standards, and in line with the Company's Values and Core Behaviour
- Proper grooming at all times
- To attend training classes as per schedule.
- Shows fullest cooperation and respect within the team and other departments
- Able to analyze problems and formulate plans to get work done quickly with a high degree of quality.

Requirements

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

- Ensure proper care of all equipment and furniture entrusted for Heartists use.

- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.

- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.

- Respects and ensures respect of the hotel's commitments to the \"Environment Charter\" of Planet 21 program (saving energy, recycling, sorting waste etc).

- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.

- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.

- Does not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.