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Job description / Role
Key Purpose
- To ensure satisfactory completion of minor planned and reactive maintenance works across civil and not limited to carpentry, tiling, masonry, painting, partitioning as required around the facility.
Structure and Reporting Relationship
- Typically reporting to a Supervisor or Team Leader and work collaboratively with other Technicians.
Able to work alone with minimal supervision, or as part of a team.
Based on the specific requirement of the role
Key accountabilities
- Provide support for the planned and reactive maintenance schedule both internally and externally to the property portfolio to ensure that all building fabric work requirements are undertaken in good time and completed to a high standard.
- Ensure that all works are carried out quickly and quietly and do not interfere or disturb clients and staff.
- Identify and assist with the requisition of materials to ensure maintenance and repairs are carried out efficiently and to approved standards.
- Ensure that a clean and tidy working environment is maintained at all time by controlling tools, materials and waste products
- Maintain up to date knowledge for the safe and efficient performance of all civil works
- Safely carry out maintenance and repair activities as directed by the General Trades Supervisor and adhere to Risk Assessments and Standard Operating Procedures when carrying out all works.
- Use safe systems of work when working with all building fabric access equipment.
- Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and LockOut / TagOut procedures.
- Maintain up to date knowledge through building fabric technical training provided to enhance the skills and quality of finishes required for maintenance and repair duties.
- Ensure all civil assets and building structure are in good repair and painted to promote the aesthetics of the premises at all times.
- Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially electrical safety and working at heights
- Work as team and assist other staff as required with maintenance works, specialist moves, equipment moves, and porterage duties as required.
- Integrate and communicate effectively with electrical technical team and other departments (Mechanical, HVAC and Cleaning) as required to complete civil works.
- Participate in overtime, shift work and/or out of hours working as governed by the necessity to complete maintenance, repair and project works and as directed by the line manager.
- Assist with various other types of civil maintenance work as required and where directed by the line manager.
- Work with power and hand tools safely so as not to cause harm to self or others.
- Carry out other duties as directed by the line manager or member of the senior management team.
HSQE Responsibilities and Information Security Responsibilities
- To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
- Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
- Exercises their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions
- Promotes a good HSQE and Information Security culture among their peers, subcontractors and third parties
- Leads by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels
- Protects information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
- Promotes a good HSQE and Information Security culture among their peers, subcontractors and third parties.
Essential technical and professional skills, knowledge and qualifications
Technical and Professional Skills
- Minimum 5 year experience in a building services civil works department in a commercial office building, healthcare or other suitable facilities management environment.
- Technically competent with a clear understanding of building fabric and finishes, associated tools and equipment.
- Proficient and able to demonstrate a complete understanding of civil general maintenance services.
Knowledge
- Good level of the English language both written and spoken.
- Able to foster good relations with colleagues and other departments and be a good team player.
- Flexibility, excellent attention to detail and ability to identify key issues.
- Able to work under stringent deadlines and high pressure environment to meet deadlines.
Requirements
Qualifications
- Minimum holder of a High School Diploma.
- Must hold relevant and recognized vocational trade qualifications in civil works such as carpentry, masonry, painting, glazing, plastering, carpets and flooring surfaces or equivalent.
Additional / Special features of the role
- Typical physical demands include: high mobility to inspect all facilities in a high heat stress environment.
- High degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment.
- Normal or corrected vision and hearing, extensive sitting, mobility sufficient to visit with departments or employees throughout the facility and lift up to 14 kgs.
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.