Gold Butler

Job description / Role

Fairmont Gold Butler

The Fairmont Gold Butler's primary responsibility is to assist the guests that are staying on the Fairmont Gold Level with attentive and personalized service to exceed the needs and expectations of our discerning guests. In short, the Fairmont Gold Butler aims to assist guests with almost any requests, plans or arrangements during their stay.

What is in it for you:

- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Coordinates with Fairmont Gold Concierge with regards to arrivals and departures
- Provides food and beverage service in the Fairmont Gold Lounge with the ability to handle plate, hand carried service
- Prepares bar beverages and liquor pouring according to the guidelines given
- Warms rooms according to Fairmont 's housekeeping standards ensuring that all room features are properly functioning
- Reports guest complaints, requests and inquiries to a Supervisor or Manager
- Provides personalized guest service (luggage packing and unpacking, shoe polishing, laundry collecting and delivery, etc.)

Requirements

Your experience and skills include:

- Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written) with a second or third language as an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours, and able to work with little or no supervision
- Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
- Minimum of one year Hospitality experience preferred

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.