Ground Transportation Operations Coordinator

Job description / Role

* Key Responsibilities
- Coordinate daily transportation jobs and conduct control calls with drivers.
- Monitor live system alerts and address issues such as delays, traffic, or flight changes.
- Process and confirm booking requests with accurate details.
- Liaise with drivers, suppliers, and clients to resolve operational queries.
- Update internal systems and ensure all job information is complete.
- Prepare quotations and assign suitable drivers or suppliers.
- Provide clear shift handovers and highlight any operational risks.
- Maintain professionalism, punctuality, and ongoing knowledge of systems and procedures.

* Skills & Competencies
- Strong organisational and multitasking abilities in fast?paced environments.
- Excellent attention to detail and ability to work under pressure.
- Proficient in Microsoft Office (especially Excel).
- Clear, professional communication across phone and email.
- Strong relationship?building skills with clients, suppliers, and drivers.
- Confident decision?making and problem?solving abilities.
- Additional languages are an advantage.

* Personal Attributes
- Professional, reliable, and calm under pressure.
- Proactive, adaptable, and committed to high service standards.

About the Company

TBR Global Chauffeuring (TBR) is a ground transportation company with an obsession for quality control and service.

Established in 1991 and headquartered in Glasgow, TBR has developed and expanded into a truly global organisation, operating in 3000 cities with offices across the world, including London, Manchester, Boston, Hong Kong, Dubai, Singapore and Shanghai.

The leading provider of ground transportation for international financial roadshows, specialist event organisers and the global corporate travel market, TBR has a strong client focus and highly trained chauffeurs, serving high profile events, blue chip organisations and major investment banks.