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Group Leader, CRM, RPA & SharePoint

Commercial Bank of Dubai (CBD)

Dubai, UAE

Ref: HP905-261

Job description / Role

Employment: Full Time

The Commercial Bank of Dubai is on a Default Digital strategy and is executing several focused initiatives in Personal Banking Group & Wholesale Banking Group to drive increased adoption of digital channels.

This role is responsible for setting-up, enhancing and managing multiple hybrid delivery teams and for development, delivery, integration, implementation and maintenance of a portfolio of Class A & Class B Applications.

• This role would be the owner of CRM & SharePoint application suite used by Bank & selected Fintech partnerships and will own and drive the application roadmap and enhancements for these applications.
• To design, develop and implement secure business function on a portfolio of applications as per existing software development standards and the Bank's policies (such as risk, audit etc)
• Drive and validate end-to-end solution design (people, process and technology) to ensure completeness of solution that meets business requirements.
• Oversee and manage the delivery for the applications portfolio as part of the overall programs and project progress to meet approved project budget and schedule.
• Providing support and advice to IT Development and Support teams with regard to the assigned portfolio of applications
• Build, manage and nurture a delivery team with relevant experience, expertise, and technology knowledge. Responsible for the team P&L (budget gathered, projects and non-project spends via contracting external resources/vendors) as well as day to day administration of the team.
• To be as SME and guide to the wider team from a business-technology perspective
• Maintain relationships with schemes, vendors, and regulatory organizations for all related matters, not limited to delivery.
• Maintain an overview of the infrastructure and users to constantly reassess the environment, to rationalize and ensuring uniform and cohesive monitoring across the technology stack.
• Collaborate with the Architecture team to review and re-engineer architecture of managed applications
• Participate in the transfer of the system to the state of production and review the results and make the required modifications for the purpose of extradition to the beneficiaries or the technical divisions concerned


• Minimum 10 years of relevant experience in Information Technology in a Banking / Financial Services Context
• Experience on implementing and supporting a significant number of applications within the portfolio is mandatory including but not limited to Microsoft Dynamics CRM, EDMS, Kofax
• Experience in managing large projects with internal and vendor based development models
• Hands-on functional knowledge around the assigned Application / Business portfolio
• Hands on technical experience in individual, team and managerial capacity
• Familiarity with Cloud, Dev Ops, IT QA.
• Relevant experience in strategic planning and execution in a matrix organization
• Solid technical and fintech knowledge and ability to resolve technical issue especially on the assigned Application Portfolio , Open API, Agile Delivery, DevOps adoption etc.
• Strong project management skills including planning, documenting, communication and delivering the end-result on-time, with quality.
• Strong interest and knowledge of emerging technology trends and applications.
• Strong stakeholder management and negotiating and influencing skill
• Strong leadership as well as Strong collaboration skill
• Strong business acumen with a good analytical mindset will be essential

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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