Groups & Events Coordinator

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Event Coordination:

• Oversee the planning and coordination of group bookings and events, including meetings, conferences, social gatherings, and special events.
• Liaise with clients to understand event requirements and offer solutions to ensure their expectations are met.
• Create and manage event timelines, vendor coordination, room setups, and other logistical needs.
• Maintain a strong knowledge of event space availability and floor plans.
• Ensure smooth execution of events on the day of, troubleshooting issues as they arise.

Client Relationship Management:

• Serve as the main point of contact for clients from the initial inquiry through to the event's completion.
• Build and maintain strong relationships with corporate clients, event planners, and external suppliers.
• Ensure excellent communication with clients to understand their needs and ensure total satisfaction with services offered.

Sales and Promotion:

• Assist in promoting Novotel Adagio Al Bustan event venues and services, actively selling group room blocks, meeting packages, and event facilities through telesales.
• Prepare and send event proposals, contracts, and quotations in a timely manner.
• Follow up with clients post-event to gather feedback and explore future event opportunities.

Administrative Tasks:

• Maintain an organized database of event bookings and contracts.
• Track event expenses, revenue, and ensure that billing and invoicing are processed accurately and efficiently.
• Assist with administrative tasks as required, including preparing reports and ensuring compliance with hotel standards.

Collaboration:

• Work closely with various departments (Food & Beverage, Housekeeping, Front Office, AV, etc.) to ensure all event details are clearly communicated and executed.
• Coordinate with the team to ensure high standards of service delivery for all events.

Qualifications

• A diploma or degree in Hospitality, Event Management, or a related field is preferred.
• Previous experience in event coordination, group sales, or a similar hospitality role is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.