Job closed
Ref: RP714-21444
Job description / Role
Company Description
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
Job Description
- Greet guests upon arrival, assist with check-in procedures, and provide information about hotel facilities, services, and local attractions.
- Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns promptly and courteously. This may include arranging transportation, making restaurant reservations, or coordinating special requests.
- Handle guest complaints and issues effectively and professionally, seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
- Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless coordination and exceptional service delivery.
- Coordinate special services for VIP guests, such as room upgrades, welcome amenities, and personalized attention, to enhance their experience and loyalty to the hotel.
- Conduct follow-up calls or emails to guests after their stay to gather feedback, address any unresolved issues, and express appreciation for their patronage.
- Complete administrative tasks related to guest relations, such as updating guest profiles, preparing reports, and handling billing inquiries.
- Work collaboratively with other departments, including front desk, housekeeping, and concierge, to ensure guests' needs are met efficiently and effectively.
Requirements:
- Previous experience in a customer service role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in relevant computer applications and hotel management systems.
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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