Guest Experience Host - Korean Speaking

Job description / Role

Summary

- Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures
- Connects local and international calls quickly, courteously and accurately
- Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls
- Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion
- Contributes and maintains business like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets
- Provides quality service to guests, staff, and incoming calls and to provide a wide range of information
- Accepts and relays messages for guests and hotel management personnel
- Projects the image of courteous, friendly service at all times
- Answer and connect all incoming calls from both in and out of house
- Provide general information to guests when necessary
- Take accurate messages, morning call requests, reservations and orders for/from guests
- Report to supervisor and Guest Experience Manager any guest complaints while on duty.
- Read the log book, and communicate with colleagues and supervisor
- Transfer outside calls to either guests, or hotel services/facilities.
- Always answer all calls within three rings.
- Record all manual charges for all local/long distance calls correctly.
- Assists in regular maintenance of guest history record.
- Ensure that Telephone Department areas and equipment are always clean and well maintained.

Specification:
- Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.
- Excellent communication skills, a proactive problem solver. Attention to detail.
- Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.
- Positive "can do" attitude and flexible approach - manages with humility. Motivated, passionate and seeks opportunities to be multi-skilled and trained.
- Good health physically fit. Good personal grooming & personal presentation.
- Able to adapt to changing environment

Skills Required:
- Excellent telephone and computer skills
- Fluent in Korean and English - written and spoken; multi-lingual desirable

Work Experience:
- Holds diploma/degree in Hospitality and Tourism Management desirable.
- One of two years working experience in the other related field.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.