Guest Experience Officer

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

• To use the proper telephone etiquette as per Sofitel standards.
• To respect the privacy of the guests and the confidentiality of the information.
• To assist and to coordinate the daily activity with the butlers and the Club Millesime Lounge Supervisor and to replace him/her whenever needed.
• To call the Club Millesime Lounge Supervisor, CM Manager, DM or the FOM for advice in serious cases or if an approval is required.
• To report all guest comments or complaints.
• To review on daily basis the Lounge logbook and keep it updated.
• To daily update the guest profiles with "likes" and "dislikes".
• To attend a daily line up briefing conducted by the Lounge Supervisor. To provide a proper handover between the shifts.
• To share daily activity highlights with the Club Millesime Lounge Supervisor, including internal and external guest opportunities.
• To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.

Additional information

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.