Guest Relation Agent

Job description / Role

An exciting opportunity has arisen for a Guest Relations Agent to join Rixos Premium Saadiyat Island, Abu Dhabi .

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world !
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
- What you will be doing:

- Provide exceptional service to the guests & maintains the overall efficiency of standards set.
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests' requirements and inquires
- Actively listen and resolve guests' complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered

Requirements

Your experience and skills include:

- Relevant experience as Guest Relations or similar is an asset.
- Diploma/ BS degree in hospitality management, business administration or related field.
- Proficiency in English.
- Additional European language is a must.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.