Guest Relation Supervisor

Job description / Role

Guest Relation Supervisor

Reliable and engaging. As a Guest Relation Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guest's complaints / requests and liaise with the department concerned to ensure immediately follow up
- Closely monitor guest comments on online channels and social media and respond to guest comments.
- File daily guest relations report and documents systematically
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Ensure that all messages, mails and packages are delivered to the guest room.
- Daily courteous calls to VIP rooms, so too with other guests
- Re announce VIP rooms to Housekeeping and F&B departments.
- Ensure the hotel's online ratings externally on Trip Advisor, Booking.com, etc.
- Check VIP rooms after amenities are placed
- Come up with innovative ideas for guest recovery
- Takes responsibility for anticipating and meeting customer needs
- Identifies opportunities and initiates interaction with guests, being professional and welcoming.

Requirements

Your experience and skills include:

- Diploma or degree in vocational hospitality
- 1 to 2 years' experience in guest relation at managerial role
- Competent user of desktop applications and hotel applications
- Excellent organizational skills and time management
- Languages: fluent in English and local language and a 3rd language would be a plus

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.