Guest Relations Agent

Job description / Role

Guest Relations Agent

As a Guest Relations Agent, you will take care of our guests' needs from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

About the Hotel

Sofitel Dubai Jumeirah Beach is a luxury five-star hotel located in Jumeirah Beach Residence and opens directly onto Dubai's most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel's cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at the Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Greet and welcome all guests and offer assistance.
- Greet, welcome, and escort all VIP's in their rooms.
- Conduct show around for prospective clients.
- When any VIP booking is found match the VIP code and complete the profile notes.
- Indicate specific information regarding special occasions, etc.
- Attend to the guest's additional requests including but not limited to last minute bookings, apology amenities & any other additional requests from the Executive Office
- Conduct courtesy calls.
- Organize the guest feedback using the hotel's internal platforms.
- Escalate any guest complaints to the Guest Relations Manager or Front Office Manager
- Conducting In-room Check-in wherever necessary.
- Inspect VIP rooms prior to arrival.
- Perform Concierge duties if necessary.
- Co-ordinate with colleagues whenever necessary regarding operational concerns.
- Be familiar with the operational procedures.
- Participate in regular meetings and briefings as scheduled.
- Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
- Participate in any scheduled training and development programs that may improve personal or departmental standards.
- Report to duty punctually wearing the correct uniform and nametag.
- Maintain a high standard of personal appearance and hygiene.
- Carry out other duties as assigned.

Requirements

Your experience and skills include:

- Have a minimum of one (1) year experience handling a similar role.
- Have the ability to work under pressure and in a fast-paced environment.
- Have the ability to communicate effectively with the team and deliver consistently.
- Prior experience working with Opera.
- Fluency in English is compulsory.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.