Guest Relations Agent

Job description / Role

Overview

Join TRYP by Wyndham Dubai for a rewarding career where exceptional hospitality defines every guest's stay.

Located in Barsha Heights, TRYP features 650 modern rooms spanning studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a co-working space, a fitness centre, and a spa, while various cafés, restaurants, and supermarkets can be found within walking distance. Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests complimentary access to Soluna Restaurants and Beach Club on the Palm Jumeirah.

Elevate your hospitality career with us and contribute to unforgettable guest experiences in one of Dubai's most dynamic locales.

Job Description

Job Summary:

The Guest Relations Agent provides professional and customer-focused service to our guests, has great interpersonal skills, and an engaging personality. The Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, and oversees social media platforms.

Responsibilities:

• Respond to any questions, needs, and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Respond to guests' needs and anticipate their unstated ones.
• Expect and react promptly to guests' requirements and inquiries.
• Actively listen and resolve guests' complaints.
• Oversee and coordinate all arrivals and departures of special guests (VIPs).
• Coordinate and manage communication between guests and staff.
• Promote all amenities, conveniences, and programs offered.

Desired Skill & Expertise

Skills and Qualifications:

• Relevant experience as Guest Relations or similar is an asset.
• Diploma or BS degree in hospitality management, business administration, or related field.
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.