Guest Relations Officer

Job description / Role

Key tasks
- Ensure that all guests are assisted
- Ensure that all VIPs and Elite Members are contacted and assisted accordingly.
- Coordinate with Housekeeping to ensure readiness of rooms for check-in.
- Communicate appropriate information to the guest about the hotel and its services.
- Supply information to all guests.
- Ensure high levels of guest service
- Run daily reports; ensure proper completion and filing of reports.
- Make sure to delivery of guest amenities and other special occasions
- Be a lobby ambassador and maintain visibility in lobby areas

Requirements

Skills

Level of Education
- Bachelor / Licence

Areas of study
- Hospitality

Professional experiences
- 1 to 2 years

Languages essential
- English Optional languages
- Russian
- Mandarin (Fluent)
- Arabic (Fluent)

Essential and optional requirements

Specific Requirements
- Having an experience in similar position for at least 1-2 years with a great deal interpersonal skills and good level in of physical fitness.
- Strong Communication skills in English (verbal, listening, writing)
- Innovative· Pro-active and reliable
- Able to work alone and within a team
- PMS knowledge(Opera), Microsoft office and other operating systems.
- Outgoing personality.
- Access
- Excel
- Power Point
- Word
- Fidélio
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.