Guest Relations Officer


Dubai, UAE

Ref: RP714-8240

Job description / Role

Employment: Full Time

Job Title

- Guest Relations Officer

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
- Review and prepare next day's arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.
- To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.
- Promote Accor Loyalty program to guests.
- To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
- Ensure that the privacy of the guests and the confidentiality of the information is respected.
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Maintain close contact with Airport Concierge for new arrivals and departures.
- Maintain and update guest history profiles through the Opera guest profile system
- Well aware of all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Prepare requisitions for amenities on a timely basis
- Give courtesy calls and complete the daily call log as per established guidelines


Your experience and skills include:

- Flexibility to respond to a range of different work situations.
- Must have the ability to multi task.
- Excellent communication and interpersonal skills.
- Ability to work under pressure.

Your team and working environment:

A wonderful new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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