Job description / Role
- Welcomes guests as soon as they arrive with great care and attention
- Helps encourage customer loyalty by building friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible.
- Has an impeccable attitude which conveys the image of the brand and hotel
Level of Education Bachelor / Licence
- Areas of study Hospitality
- 1 to 2 years
Essential and optional requirements
- Good interpersonal skills, guest oriented and service minded (Novotel Service Attitudes)
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Sales oriented
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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Guest Relations Officer