Guest Service Agent

Job description / Role

This really could be your opportunity to join the dynamic team of ibis Dubai Al Barsha Hotel which is recognized for creating personalized experiences for their guests. Newly renovated Hotel's lobby and Food & Beverage outlets is the perfect place for talented and enthusiastic personality.

You will 'live' HEARTIST philosophy and will celebrate OPENNESS every day.
- Always with a big smile
- Passionate about delivering a great customer experience
- Able to operate with a high level of autonomy

Key tasks
- Welcomes guests and takes care of them from their arrival through to departure
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Welcome guests as soon as they arrive with great care and attention
- Helps encourage customer loyalty by building friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks provides a response as soon as possible
- Has an impeccable attitude which conveys the image of the brand and hotel
- Promotes the range of services offered by the hotel to increase sales

Requirements

Level of Education
Vocational education
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English
Optional languages
Russian
Tagalog (Fluent)

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.