Guest Service Agent

AccorHotels

Dubai, UAE

Posted
Ref: RP714-1848

Job description / Role

Key tasks
- Welcomes guests as soon as they arrive with great care and attention
- Helps encourage customer loyalty by building friendly, personalised relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible.
- Has an impeccable attitude which conveys the image of the brand and hotel

Requirements

Skills

Level of Education
- Associate

Areas of study
- Hospitality

Professional experiences
- 1 to 2 years

Languages essential
- English

Essential and optional requirements
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
- Excel
- Word
- Micros
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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