Guest Service Agent

Job description / Role

Company description

Mercure Dubai Gold Al Mina Road welcomes visitors to enjoy four-star hospitality in Dubai. Refurbished in 2016 and 2017, 184 stylish, comfortable rooms are equipped with high-speed internet connections, satellite TV, and spacious bathrooms including bathtubs and walk-in showers. Only 20 minutes from Dubai International Airport, the hotel is ideally located near the Dubai Convention Centre, World Trade Centre, and Jumeirah Beach-La Mer. The hotel offers free shuttle service to the beach and Dubai Mall.

The location of the hotel is in close proximity to Sheikh Zayed Road, the Dubai International Convention & Exhibition Centre, Port Rashid, Dry Docks, Maritime City, and five minutes away from Jumeirah Beach. Selection of malls and markets. Explore Karama Center for bargain souvenirs and handicrafts.

Job responsibilities

• To aim high to turn guest satisfaction into guest enthusiasm by attending to guest requests and complaints in a warm and timely manner.
• Efficiently, courteously, and expediently welcome, handle check-in, check-out, and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.
• Efficiently and courteously provide cashiering related services and foreign exchange, information, and maintain good guest relations at all times.
• Welcome and assist guests efficiently, courteously, and professionally in all front office related functions, to ensure the overall care of hospitality and services are given to our customers throughout their stay.
• Provide guests with an insight to the city and help them plan their leisure time while staying with us.
• Ambassador of the Accor Hospitality for guests to have a uniform branded experience while staying with us.
• Adhering to the hotel standard operating procedures.
• Prior experience working with Opera or a related property management system.
• The candidate requires excellent verbal and written English communication skills.
• Knowledge of other languages will be an added advantage.
• Previous work experience with 3/4 star hospitality brands will be an added advantage though not a necessary requirement.
• Arabic speaker candidates are encouraged to apply.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.