Guest Service Agent

Job description / Role

Company Description

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

Job Description

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
• Take initiative to add a personalized experience.
• Handle guest inquiries, requests, and complaints in a prompt and courteous manner.
• Coordinate with other departments to ensure guest needs are met, including housekeeping, maintenance, and concierge services.
• Process payments and maintain accurate records of guest transactions.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests' departure.
• Adhere to all hotel policies and procedures, ensuring compliance with safety and security protocols.

Qualifications

• Minimum 1-2 years' experience in a similar role in a 5-star hotel.
• Exceptional customer service and communication skills.
• Ability to multitask and remain calm under pressure.
• Experience with Opera software is a plus.
• Multilingual abilities are a plus.

Additional Information

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination and harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest feel welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent feel valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.