Guest Service Agent

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Ability to make a difference through our Corporate Social Responsibility activities, like sustainability at the heart of everything we do.

Do what you love, care for the world, dare to challenge the status quo! #Hospitality is a work of heart.

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in/out, cashiering, foreign exchange and assisting guests with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure.
• Maintain cashier float and ensure accurate daily report of all money received.
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
• Helps meet the department's quantitative targets through his/her sales efforts.
• Helps encourage guest loyalty by developing friendly, personalized relationships.
• Ensures that administrative procedures never take priority over guest relations.
• Anticipates guests' needs and takes them into consideration.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Ensure front desk work area is kept clean and in an orderly state at all times.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
• Relevant experience is a must within the hotel industry.

Additional Information

Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.