Guest Service Officer


Dubai, UAE

Ref: RP118-1044

Job description / Role

Employment: Full Time

• You will be responsible for providing an excellent and consistent level of service to your customers while ensuring a high level of product knowledge of the hotel and the local area.
• To seat, take orders from, and serve food and beverages (including alcoholic beverages) to guests according to the established sequence and procedures of Regency Club.
• To wait tables, including presenting the menu if available, answer inquiries, and give suggestions regarding food, beverages, and service to regency Club guests.
• To handle all guest and internal customer complaints and inquiries courteously and efficiently, following through to make sure problems are resolved satisfactorily and to involve leaders if necessary.
• Ensures a high level of liaison is maintained between Regency Club and all other departments within the Hotel.
• The Guest Service Officer is responsible for contributing to the smooth and efficient running of The Regency Club within the Rooms Division.


• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications, and interpersonal skills are a must.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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