Guest Service Officer

Job description / Role

Overview

You will be responsible for the efficient running of the department in line with Hyatt International's corporate strategies and brand standards, whilst meeting employee, guest, and owner expectations. The assistant front office manager (Asst. FOM) is responsible for assisting the front office manager (FOM) or director of rooms (DOR) in delivering the brand promise by managing the front office operations for the hotel, including, but not limited to, the front desk, front service (including parking and the hotel entrance), communications centre, business centre, and Regency or Grand Club.

Qualifications

• Ideally with a university degree or diploma in hospitality or tourism management.
• Minimum 2 years work experience as assistant front office manager or front office assistant manager.
• Good problem-solving, administrative, and interpersonal skills are a must.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.