Guest Services Agent

Golden Tulip Media Hotel

Dubai, UAE

Posted
Ref: SP498-01

Job description / Role

Employment: Full Time

• Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc
• Go through relevant information about arrivals during shift; VIP, Regular guests, groups, etc. Room situation and functions
• Assign adequate room as per reservation and request from guest
• Prepare key holders, with room number, rate and departure date. Explain use of elevators and room key and wish a pleasant stay
• Enter the guest-details in the guest profile in the computer, with any special requests when applicable
• Handle safe-deposit boxes in accordance with hotel procedures
• Files the registration card under the room-number in the in-house rack
• Update the Front Desk Log Book, in which all essential information and of importance to all shifts is recorded
• Report on complaints and/ or comments to Management
• Assist in keeping an adequate stock of forms, paper, key cards, etc
• Report any unusual occurrences to the Shift leader, Front Office Manager
• Keep hotel information confidential

Requirements

• Bachelor's degree
• Preferably Arabic or Russian Speaker
• With knowledge in Opera
• Preferably with experience in hospitality industry in UAE
• Possess good grooming standards
• With good communication skills

About the Company

Ideally located in Al Barsha heights, the hotel is close to amazing destinations like Dubai Marina, Dubai Internet City, Knowledge Village and Mall of the Emirates. Suitable for the business or leisure traveller alike. Golden Tulip Media is 4-star hotel with 5-star service! Enjoy our Outdoor swimming pool, Gym and health club.

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Guest Service Agent salaries in UAE

Average monthly compensation
AED 4,000

Breakdown available for industries, cities and years of experience