Guest Services Officer

Job description / Role

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nestled on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment where life lives and indulge in excellence.

The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Warmly greet and welcome guests, ensuring a smooth and efficient check-in process
• Provide friendly and professional assistance with guest inquiries, requests, and concerns
• Manage room assignments, guest accounts, and billing processes with accuracy and attention to detail
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Handle reservation modifications, cancellations, and special requests efficiently
• Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide informed recommendations to guests
• Process payments and handle cash transactions accurately
• Ensure the front desk area is organized, clean, and presentable at all times
• Assist with concierge services, including arranging transportation and making reservations
• Support team members during peak hours and handle multiple tasks simultaneously
• Comply with all hotel policies, procedures, and safety standards

Qualifications

Knowledge and Experience

• Diploma in Tourism and Hospitality Management
• Fresher or minimum 6 months to 1 year of relevant experience
• Excellent reading, writing, and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.