Job closed
Ref: RP714-4455
Job description / Role
- To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures.
- To provide uncompromising levels of cleanliness and maintenance through own responsibility.
- To use appropriate materials, equipment's and supplies for the smooth run of the Concierge operations and to ask for requisitions accordingly.
- To ensure a proper coverage and supervision of the Concierge desk, the lobby, hotel entrance and airport service at all times.
- To use the proper telephone etiquette as per Sofitel standards.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor, Chief Concierge or FOM for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To do a proper cashier closer and handover between the shifts.
- To be aware of all VIPs visiting or staying in the hotel.
Requirements
- To properly use all the equipment and PMS.
- To check the arrival and departure lists and to arrange transportation and airport services accordingly.
- To ensure that all luggage and guest belongings are safely and in time handled.
- To handle and ensure prompt delivery of messages, mail, or any other guest and hotel correspondence.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.