Guest Services Officer - Front Office

Job description / Role

- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To respect the privacy of the guests and the confidentiality of the information.
- To do a proper cashier closer and to ensure a complete handover between the shifts.

Requirements

- To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
- To be aware of all hotel facilities operating timing and to promote the internal activities and events.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.