Guest Services Officer (Russian/French/Spanish speaking)

Job description / Role

Summary

Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented, and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who masters a second language such as French, Spanish, or Russian.

At Hyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simply have a passion for hospitality, we look forward to hearing from you.

Qualifications

• High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in either Spanish, French, or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.