Head Baggage Operations and Systems

WFC Holding

Abu Dhabi, UAE

Ref: LP888-184

Job description / Role

Employment: Full Time

Strategic Planning
• Prepare and communicate sectional objectives and plan in line with division/department’s strategic objectives and operational plan and in line with company's strategic performance management framework and scorecard
• Manage the execution of sectional objectives and plan
• Propose KPI’s for the section and its employees and ensure they are in line with company strategic performance management framework and scorecard

Budget Management
• Develop sectional budget and monitor budget spend
• Provide guidance to direct line reports on budget optimization opportunities where applicable

Corporate Performance Management
• Oversee the performance of the section in line with the sectional plan defined
• Engage with the department head to identify opportunities to improve section’s performance

People Management
• Identify training and development needs of the section’s employees with a special focus on Emiratization
• Ensure availability of the required number of specialized staff to support the section by providing inputs to annual manpower plan in consultation with division/department head
• Provide constructive feedback to direct reports and provide inputs to the department head on performance of employees

• Ensure adherence and execution of the department’s policies and procedures as defined by the department head
• Ensure compliance of the section to the guidelines defined by division/department’s, such as, HR, legal, risk and quality assurance in addition to company's framework and DoA
• Participate and provide inputs in the periodic audit of the established policies and procedures to ensure compliance

Management Reporting
• Prepare periodic reports for the section and provide input into the division/department's periodic reports
• Propose and recommend remedial activities to manage any quality or non-compliance issues that arise during the review of periodic reports

Change Management
• Own/drive change management activities in the section and ensure all stakeholder communications are as per the approved communication plan

Technology Management
• Identify and define the technology-related needs of the section in order to drive automation and cost optimization

Professional Development
• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work and in line with company values
• Participate in performance appraisals and reflect on the feedback and recommendations provided by the line manager for development

• Provide daily oversight and direction ensuring operational excellence, including scheduling, material availability and resolution of employee issues
• Responsible for smooth operation of baggage handling system across the airport
• Monitor projects to ensure procedures, materials and equipment installation comply with approved project plans and specifications
• Oversee all breakdown situation as per SLA and restore smooth operation
• Liaise with Facility Maintenance to understand the impact on operation of day to day facility management activities
• Anchor safety and security regulation in the section and oversee its execution across the function
• Examine, re-engineer operation and implement new strategies and procedures for operational efficiency
• Escalate and resolve any issues arising due to system unavailability and highlight the same to the department head for resolution
• Lead root cause analysis of technical issues to improve service activities and system availability
• Perform any other duties as requested by the reporting manager


• Bachelor's Degree in Electronics, Mechanical, Management or a related field
• Minimum 8 years of experience in Baggage Handling System and Operations
• 03 year experience in management role
• GCAA regulations and IATA procedures related baggage operations
• Familiarity with aviation laws, Local & International Regularity requirements
• Professional Certifications Required
• UAE Driver’s License.

About the Company

WFC Holding was born out of a market need for specialist shared services support functions in the UAE.

WFC Holding has rapidly expanded its service offering, capability, and client base to become an integrated business process outsourcing company.

Candidates who applied for this job also applied for:
Logistics Coordinator
Arpadis IMEA
Dubai 7 May
Manager Corporate Strategy
WFC Holding
Abu Dhabi 29 Apr
Operations Executive - Logistics
Search Heads Middle East
Dubai 26 Apr
Flight Data Specialist
A Leading Airline In UAE
UAE 17 May
Logistics Coordinator - Import & Export Documentation
Sun Global DMCC
Dubai 10 May
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month