Head Concierge

Job description / Role

Company description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who's who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job description

Summary:

At the pinnacle of hospitality excellence, the Head Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Dubai's vibrant dining scene, hotel amenities, and local attractions, the Head Concierge crafts bespoke itineraries and recommendations that elevate each guest's visit to extraordinary heights.

Responsibilities:

• Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.
• Support associates in delivering top-tier customer service across all touchpoints.
• Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.
• Optimize staffing levels for peak efficiency and guest satisfaction.
• Maintain impeccable presentation of luggage rooms and hotel assets.
• Engage with guests during peak times, promptly addressing their needs in public areas.
• Review guest feedback with associates to foster continuous improvement.
• Conduct training sessions to refine guest interactions and service excellence.
• Promote hotel amenities and uphold lobby cleanliness and orderliness.
• Develop efficient work schedules aligned with occupancy forecasts.
• Ensure high standards of appearance, punctuality, and performance among team members.
• Supervise the Concierge team to ensure consistent delivery of exceptional service.
• Address guest concerns promptly, collaborating with department heads and management.
• Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.
• Provide comprehensive information on hotel services and local attractions.

Qualifications

International experience: Bring at least 5 years of experience in a similar role within a luxury hotel.

Great personality: At Delano Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

Additional information

Why join us:

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that's all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply now:

If you're an experienced Head Concierge with a flair for creating extraordinary guest experiences, eager to make waves in the world of luxury hospitality, we'd love to hear from you! Send your resume and a compelling cover letter detailing why you're the perfect fit.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.