Head - Experience Design

Job description / Role

THIS IS WHAT AGILITY FEELS LIKE

STRATEGY AND DEVELOPMENT

Head - Experience Design

The strategy group maps out where we're going, what that means, and what it looks like. Our Research team analyses the industry so that we're never playing catch-up. Design translates strategies into award winning products and experiences. In Program Management, it's more about the delivery of our strategies into realized benefits. And our Corporate Planning team creates strategy so that we're agile enough to respond in a fast-evolving industry.

What you'll deliver

- You will lead medium and long-term entitative experience design development, being the subject matter expert for; B2B, B2C, for Dubai Airports.
- Your experience will Drive a culture for a design that puts the customer at the center of the experience design process with a focus on emotional engagement of the customer, into working prototypes and infrastructure solutions that are an economically feasible investment of the experience design.
- You will lead the curation of experience design solutions across Dubai Airports in line with the development plan objectives and priorities and validate experience designs are performing against original customer insight, and customer requirements.
- You will actively manage the design interpretation, ensuring all experience design outputs are a fully considered solution responding to the original customer requirements.

Requirements

What you bring

- Shall be educated to degree level or equivalent in customer experience design and management, focused on innovative service design. It is expected that you will have been in a similar role between 5 to 10 years.
- Project delivery experience together with exposure to live operational construction development, your role is primarily focused on front end design and definitions.
- Innovation and application of customer research information to experience design.
- Application of new technology in an operational and commercial environment.
- In depth understanding of customer product and service design, including concepts and applications.
- Comprehensive analytical and research skills.
- Strong commercial astuteness.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that's all about delivering great airport experiences, 24 hours a day. Life here means always pushing - and being pushed - to work better and smarter. With us, you'll be encouraged to be the best you can be. You'll be part of the team that connects the world. And at every opportunity, you'll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.

About the Company

THIS IS WHERE THE FUTURE STARTS

We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.

Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.