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Head - Expo 2020 Stakeholder and Service Delivery

Dubai Airports

Dubai, UAE

Ref: RP729-230

Job description / Role

Head - Expo 2020 Stakeholder and Service Delivery (2-year fixed term contract)

THIS IS WHERE THE EXCITEMENT REALLY BEGINS

CUSTOMER SERVICE DELIVERY

Head - Expo 2020 Stakeholder and Service Delivery (2-year fixed term contract)

It's the team's aim to make sure all passengers and stakeholders are delighted with their airport experience. We work to design strategies and develop services that place customers at the heart of everything. This is an area in which we want to lead the industry and go beyond exceptional every day.

What you'll deliver
- You'll define the vision and approach for integrating Expo 2020 across Dubai Airports and its service partners
- You'll evaluate the impact of Expo 2020 at Dubai Airports for customer service and develop the Dubai Airports Expo 2020 Strategy pre, during and post the event
- You'll ensure the Dubai Airport Expo 2020 strategy and vision is curated in all aspects at Dubai Airports and applied within customer service delivery group and reputation group
- You'll lead the Dubai Airports Expo 2020 team across all functions of Stakeholder Engagement, Planning, Service Delivery and Management pre, during and post the event.

Requirements

What you bring
- You'll be educated to a Degree Level or equivalent in Engineering / Business Management
- You should have at least 10 years' experience in airport operations / customer service and stakeholder engagement with at least 6 years in a senior management or consultancy role
- Experience in developing multi-channel services and readiness plans that have made impact experientially, commercially and operationally
- Project Management expertise

Life at Dubai Airports
Fast-moving and fast-growing, Dubai Airports is a business that's all about delivering great airport experiences, 24 hours a day. Life here means always pushing - and being pushed - to work better and smarter. With us, you'll be encouraged to be the best you can be. You'll be part of the team that connects the world. And at every opportunity, you'll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.

About the Company

THIS IS WHERE THE FUTURE STARTS

We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.

Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.

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