Head of Aftersales Planning and Performance

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The role is responsible for the development and execution of Al- Futtaim automotive After-sales strategy for cross-brands planning and for oversight of organisational level performance; ensuring the long-term sustainability. Works in collaboration across Al- Futtaim automotive After-sales in leading and directing a portfolio of strategic and transformational change. To manage and develop the After-Sales Planning & performance and to ensure the efficiency of processes in the business.

What you will do:

Automotive After-sales Budget planning and settings:
- Develop or use existing market intelligence and/or external market data for decisions making
- Lead the collection and relevant data organization to initiative planning and analysis
- Review internal projects and across automotive to identify risks and opportunities, collect feedback, consolidate and challenge
- Maintain, collaborate with the entities and not just challenge but support and understand risk and opportunities from the ground
- Build the links between all functions of the aftersales and support breaking the silos
- Present to senior leaders and agree Budgets for the entities

Automotive After-sales Strategy & Planning:
- Formulate the business planning in line with automotive strategy in collaboration with senior leaders
- Track and report on the execution of the business strategy and its implementation across the division in collaboration with senior leaders
- Identify opportunities and develops transformation business cases by analysing information, formulating and testing hypotheses, and developing and communicating recommendations
- Works with senior leaders in the division to identify new business opportunities and develop approach to realization
- Understands market realities, assess business performance and internal capabilities
- Helps define financial and non-financial impact of strategy in collaboration with Finance and senior leaders

Automotive After-sales Performance Management:
- Create Performance metrics and reporting frameworks for continuous improvement with a strategic focus; which will drive business in standardized way
- Establish governance to manage performance compared to budgets
- Coordinate with finance on aligning finance figures in terms of reporting
- Develop tools to capture in standardized way across all sales channel and functions within After-sales (T1, T2, Body & Paint, Wholesale and Fleet performance KPI's; report to senior leaders on monthly basis
- Establish performance guides and processes for entities to follow and measure

Automotive After-sales Project management:
- Manage and coordinate projects for the AL Futtaim group aftersales
- Guides team members on key elements of relevant initiatives including objectives
- Provides implementation with clear accountability and deliverables
- Manage and coach resources on delivery methods with a focus on agility
- Support identifying and prioritizing projects with links to plans and forecast
- Track financial and non-financial impact of initiatives in collaboration with project team
- Track and monitor the execution and delivery of strategic projects
- Collate and report biweekly progress for all projects; keep senior leaders updated on progress, next steps, issues and decisions required.

- Strategic and structured business, Automotive After-sales understanding - long term and short term
- Analytical, data driven outlook with strong planning and communication skills
- Focus on driving commercial results with measurable KPIs
- Commercial acumen and proficiency in financial statements

About the Team:
In this position you will be working in a fast paced and diverse Automotive Aftersales environment. You will be reporting directly to the General Manager - CoE and managing a team

What Equips You For The Role:
- Bachelor's Degree (MBA Preferred) with demonstrated experience in planning/analysis and understanding of After-sales business.
- 10+ years of professional experience, typically in strategy and program delivery in After-Sales environment at leading Automotive brands
- Leadership experience and track record of managing high performing teams
- Clear strategic thinking and ability to create buy-in and influence at the C-suite level.
- Understanding of operations, business models, and value chain in Automotive

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.