Head Of Civil Domain

Job description / Role

We are currently looking for a Head of Civil Domain with management expertise to oversee the relationships of THALES CIVIL accounts with its key clients in UAE. The candidate will serve as a senior leader in Thales UAE business and manage and direct all civil KAMs (Key Account Managers).

ROLES & RESPONSIBILITIES:

The role is to lead civil domain accounts, lead blended teams of civil KAMs, and contribute in sustaining and growing our business in a dynamic environment in UAE while working with all Thales Group businesses to achieve long-term success

- Candidate should demonstrate a proactive, entrepreneurial, problem-solving spirit and accelerate civil business growth.
- Proven Key Account Management proficiency with management expertise to maintain full command over complex projects and diverse comprehensive Thales offering.
- Lead civil programs and their various stakeholders, including development and maintaining deep client relationships through his/her diverse KAMs team.
- Collaborate with other leaders in UAE team to cultivate a motivated, and engaged local UAE team.
- Lead and influence business strategy in country for all civil accounts and cultivate business development with new clients.
- Lead and leverage early identification of new opportunities and taking ownership of the development and capture of our Thales offers to the end-user(s).
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics, KPIs, Customer Satisfactions reports, Performance reviews and Opportunities reviews.
- Achieve good quality order intake through customer advocacy and excellent offers to the client; Manage and support KAMs to achieve sales order intake targets with agreed list of opportunities.
- Working and supporting executive team and GBU to ensure that there is full understanding of the customer requirements and our strategy to secure the targeted contracts.
- Acquiring a thorough understanding of potential customer needs and requirements.
- Manage and support KAMs to resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Thales's core values including ferocious integrity and unflinching courage, professional behavior and respect. The Head of Civil Domain must be a champion to embrace and enforce these values.

Requirements

WORK EXPERIENCE REQUIREMENTS / QUALIFICATIONS/CERTIFICATION & EDUCATIONAL REQUIREMENTS:

- 8+ Years of experience in senior leadership management role leading small-medium size team.
- Proven experience in customer management and engagement
- Experience in leading diverse and senior blended team of various backgrounds
- Possession of excellent in-person and virtual communication skills
- Knowledge of UAE business and political challenges and opportunities is a MUST.
- Experience in initiating, growing, and maintaining client and customer relationships
- Commercial and Project knowledge skills for dealing with project delivery issues as they arise and to develop positioning strategies on new business
- Team player, Leadership skills; Innovative with vision, and
- Excellent communication skills and strong networking are a must.
- Experience in either of the following domains is desirable: Physical security - Airport System Integrations, Air Traffic Management, Cyberspace, Transportations, Airline Inflight Entertainment Systems, or relevant market verticals
- Knowledge of Arabic & French is desirable
- Experience with Cybersecurity and CIP technology
- MBA, BSc/BA in business administration, sales or relevant field; Engineering background is desired
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills; Ability in problem-solving and negotiation

At Thales we provide CAREERS and not only jobs. With Thales employing 68,000 employees in 50 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

About the Company

Thales is a global leader in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organizations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.

Thales has 81,000 employees in 68 countries. In 2020 the Group generated sales of €17 billion and Self-funded R&D 1B€.