Posted
Ref: HP698-15514
Job description / Role
Overview of the role
The head of commercial performance at Al Futtaim Automotive is a pivotal role aimed at driving the operational performance of the company across various markets, companies, and dealers. This role involves developing and executing strategies to maximize revenue, profitability, and market share while ensuring effective resource allocation, business intelligence, and team development.
What you will do
- Lead the development and execution of the commercial performance strategy, focusing on revenue growth, customer acquisition, and market expansion.
- Collaborate with senior leadership to align commercial objectives with broader company goals.
- Identify and assess new business opportunities, market trends, and potential revenue streams.
- Establish and monitor KPIs for commercial teams, ensuring alignment with strategic goals and consistent improvement.
- Implement performance management frameworks to track and enhance productivity and effectiveness across all operational functions (Sales, Used Cars, Aftersales, Parts).
- Understand, analyze, and develop data-backed growth strategies to improve the financial and operational performance of our brands and dealerships, working hand in hand with our Brand Managing Directors and their teams—positively interrogating performance to drive change.
- Pioneer market-leading dealer performance reporting and analysis to ensure robust interrogation of performance results across all businesses and provide the right visualization and reporting to facilitate decision making and early identification of issues or opportunities in performance.
- Lead the business requirements and direction for master data and system-related data topics, ensuring IT and data teams build a world-class data capability that delivers for the business.
- Rationalize the reporting landscape across Al Futtaim Automotive to ensure that there is one established mechanism for measurement and a single source of truth when it comes to our reporting and measurement.
- Oversee the objectives and performance measurement cycle, setting the scorecards, key metrics, and targets for our Brand Managing Directors and their teams; ensuring that robust reporting and tracking is also put in place to guide, educate, and drive the right behaviors.
- Oversee the use of data analytics to generate insights into customer behavior, market trends, and product performance.
Required skills to be successful
- A business or technical university degree is preferred.
- Minimum 5 years of experience in leading high-performing data teams, preferably in an operations context.
- Past experience working with and leading data science and analytics teams.
- Proficiency in analytics platforms such as Tableau, PowerBI, and Qlik.
About the team
You will be working closely with the new business, ventures, strategy, and operations functions, bringing everyone together under a common performance framework that drives profitability. The team is committed to leveraging data insights to optimize sales and marketing efforts and ensuring a clear direction on performance data. The role reports to the general manager - commercial performance & lifecycle.
What equips you for the role
- Experience in leading teams through direct line management and in a matrix setup.
- Proven ability to drive commercial results through intelligent and measurable key performance indicators (KPI).
- Ability to build positive working relationships and collaborate with colleagues across the automotive value chain.
- Highly skilled in operational process planning and execution.
- Strong commercial acumen, strategic thinking, and ability to influence at a senior level.
- Excellent analytical skills with strong attention to detail.
- Strong oral and written communication skills.
- Quantifiable experience of driving operational improvement across organizations.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers—from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, and commercial vehicles to industrial and construction equipment.
What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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