Head of Customer Experience

Job description / Role

Quest Search and Selection is working with a leading online beauty brand who is looking for a Head of Customer Experience to help them further grow their rapidly expanding market in the Middle East.

As Head of Customer Experience your responsibilities will include:

• Lead the growth strategy in the areas of e-commerce, customer service, logistics, delivery solutions, and operations, among others
• Work with cross-functional teams, stakeholders, and external partners to deliver clear direction and strategy executions
• Enhance current processes and develop new approaches to deliver optimum customer user experience
• Drive innovation and an engaged culture by developing, mentoring and leading a team that is aligned with achieving operational excellence
• Gather key insights based on data and turn them into recommendations that will drive customer retention and acquisition
• Keep abreast of market trends and competitor’s activities

Requirements

• Bachelor’s degree with at least 10 years of work experience in the same capacity
• Proven track record in customer experience strategy, customer life-cycle management, customer retention, project management, and team leadership
• Extensive experience in e-commerce, logistics, and operations management
• Strategic thinker, a natural leader, and highly analytical
• Senior level verbal and written communication skills

Be part of one of the fastest-growing companies in the Gulf region that will offer an attractive salary and great benefits.

If you feel you have what it takes to become part of this successful company, then please apply with an up to date CV.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.