Head of CVP, Priority & International Banking

Job description / Role

Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.

As Head of CVP, Priority & International Banking, the incumbent should be able to build and leverage strong alliances and business partnership networks to crystallize differentiated brand propositions across client segments, continuously improve the operational efficiency and effectiveness of processes and deploy global value proposition and its enablers ensuring CVP is operationalized

Key Roles and Responsibilities

Strategy
* In line with defined strategies, build and leverage strong alliances and business partnership networks to crystallize differentiated brand propositions across client segments

Business
* In-country deployment of global value proposition and its enablers ensuring CVP is operationalized
* Provide country insights to Group in design of CVP
* Implement acquisition programs and global acquisition tool kits
* Ensure provision of value added products to the existing/ potential retail clients and constantly meeting/ exceeding their service expectations.
* Identify new business opportunities in conjunction with the respective Department and thereby facilitate growth of business and compelling offshore solutions to clients
* Work closely with Brand & Marketing to build a strong positioning in the market
* Activating sources of leads to achieve business targets (MGM, digital, marketing campaigns, ecosystem, EB, alliances)
* Prepare localized offers and campaign scripts
* Ensure frontline is supported with adequate marketing tools, pitch-book
* Give inputs for development of product/ service bundles, with a view to aid client deepening and cross-sell across segments
* Own the service quality and client satisfaction agenda for the segment
* Leverage the Bank's global presence to identify potential prospects and end to end solutions for clients' strategic and transactional needs.
* Manage the development and subsequent implementation of International Banking leading practices across all activities/ operations comprising International Banking.
* Liaise with counterparts locally and internationally to launch tactical campaigns to support the delivery of agreed budgeted targets.
* Enhance and maintain relationships with influential stakeholders in locations where the Bank operates, to build alliances and seize opportunities in the markets for the Bank's benefits.
* Accountability for growth in business drivers and P&L of International Banking
* Manage cross-border referrals program and processes

People and Talent
* Champion and act as a role model of the Group's values and culture in the UAE

Risk Management
* Continuously improve the operational efficiency and effectiveness of processes.
* Ensure effective management of operational risks within the function and compliance with applicable internal policies, and external laws and regulations.
* Identify opportunities across the end-to-end Retail Banking risk and control environment and drive rectification as required.
* Ensure adequate and appropriate systems and controls are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation.
* Develop and implement clear structures of accountability to ensure team members are capable of performing successfully in their roles and ensure clear oversight / supervision / decision making
* Ensure effective implementation of Risk Management framework throughout the business such tat:

An appropriate risk appetite is clear and integral to the way all employees operate, implementing appropriate controls consistent with global strategy

Effective processes are established and maintained to identify, manage, monitor and report risk

Systems and procedures to safeguard the security, integrity and confidentiality of information

Governance
* Ensure compliance with global AML & CDD standards
* Ensure appropriate operational procedures and controls in place to operate within the Operational Risk appetite framework
* Ensure compliance to internal and external regulations
* Ensure ORF / process universe adoption and governance
* Work collaboratively with FCC, AML, L&C on Due Diligence and all other processes as needed
* Provide input to governance and operational risk to define measures and controls for prevention

Regulatory & Business conduct
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Manage regulatory relationships in relation to the Retail Banking business in the UAE.
* Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Embed Here for good and Group's brand and values in the UAE

Requirements

* Rich Product/ Segment knowledge and experience
* Analytical
* Good negotiator

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.