Head of Digital Customer Care

Job description / Role

This executive role drives the digital strategy and customer care transformation across fintech products and markets. The Director leads cross-functional teams to deliver innovation, automation, and exceptional customer experience

Client Details

A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions

Description

* Define digital vision across apps, B2B, and global platforms
* Lead product roadmaps and investment priorities
* Oversee delivery of new features and enhancements
* Analyse customer journeys and drive improvements
* Guide customer care and back-office operations
* Implement AI and automation for efficiency gains
* Align teams with customer experience strategy

Job Offer

A strategic leadership opportunity to shape digital transformation across fintech markets, drive innovation with cutting-edge technologies, and influence customer experience at scale within a high-growth, future-focused organisation

* Bachelor's in Engineering, CS, or Business
* Master's (MBA or similar) preferred
* 10+ years in fintech or digital banking
* Experience in fintech startups or banking roles
* Strong leadership across cross-functional teams
* Expertise in product and customer experience

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.