Head of Operations

Job description / Role

Our Vision
A universe of payments seamlessly integrated into one experience, on every device, for any payment needs of our business partners.

Our Mission
We aim to change how the world pays and empower our partners to accelerate the pace, scale and reach of their business by enabling multiple payment methods. We aim to drive financial inclusion by becoming one of the fastest growing payments solution providers.

Our customers are large verticals that want to offer their unbanked and underbanked customers a simple, safe and secure alternative to cash payments.

Head of Operations
We are seeking a technically proficient and strategic Head of Operations responsible for developing and driving innovation according to Peg B’s product roadmap.The Head of Operations should be a strategic thinker with proven leadership experience, able to provide ultimate oversight and guidance to systems, applications, risk and infocsec, operations and support.

Duties and Responsibilities
• Take active part in defining and setting the business goals in accordance with the overall Company strategy
• Define, set and deliver Operational goals in line with the company strategic objectives
• Ensure full compliance of systems and operations with the established industry standards: ITIL, ISO, PADSS, etc.
• Provide overall direction to the Data Analytics Team in the fields of customer insights and segmentation, as well as risk management and fraud prevention.
• Build strong relationships with the relevant regulators in order to ensure that the company operates without infringing any existing laws and regulations.
• Scan the market for new opportunities of business partners acquisition Expand and manage the integration partners network.
• Ensure the necessary infrastructure is in place supporting the company’s products and services, including infosec, IT procurement processes and procedures, licensing and certifications.
• Liaise and support the technical team to manage the platform performance, upgrades and other modifications
• Directly accountable for all aspects of internal and external customer support
• Oversee the SLAs design, implementation and setting of adequate controls
• Ensure daily, weekly and monthly reports exist for all relevant activities across the corporate infrastructure

Requirements

Desired Experience and Qualifications
• Minimum of 4-year University degree in Engineering, Finance, Administration,
• 5+ years’ experience in Operations Management
• 3 years’ experience in a Senior Management role for a multinational company in telecommunications, mobile and/or e-payment services
• Extensive knowledge of emerging technologies in building and scaling distributed, highly available systems, along with solid understanding of how technology relates to business, market and payment services industry and apply such knowledge to support the needs of the business.
• Worked across diverse cultures and geographies is and added advantage
• Knowledge of risk and regulatory requirements of the Mobile and e-Payment Services industry
• Ability to communicate effectively with all levels of Senior Management, Government, and other Officials
• Good understanding of financial standards and principles
• Ability to develop comprehensive and detailed business cases to drive the business and motivate proper budget allocation
• Language fluency in English

Skills /other Competencies
• Proven ability to lead and coach a team towards success
• Excellent communication and presentation skills
• Strong determination to succeed
• Appetite for innovation and continuous improvement
• Proven ability to think outside of the norm and present new ways of getting things done
• Results driven / Negotiation and influencing skills
• Ability to establish policies, priorities to manage and evaluate projects

About the Company

PegB Technology is a multi-national team of mobile payment professionals with over five decades of payments experience across four continents, rolling out the world's most intelligent omni-channel payments platform to empower you, the merchant, to accept all modes of cashless payments. We enable your mobile customers to pay for goods and services using mobile money and other wallets, debit and credit cards, instant EFTs, etc. using mobile apps and/or USSD and SMS.

At Peg b Technology, our focus is on the design, development and implementation of custom mobile money services frameworks,solution delivery and application support to mobile money payment providers across various verticals – telecommunications, banking and finance, e-commerce, entertainment, etc., industries.