Head of Operations - Digitalization

Job description / Role

We are currently recruiting for a Head Operations, a reputable IT company that develops intelligent applications within the FM industry. The role will report to the Managing Director and will be primarily responsible for designing policies, overseeing customer service, and implementing technology solutions. The role will be based in Dubai with a frequent travel in Saudi Arabia with the following accountabilities:

• Client Communication – Proactively manage and lead client communication, including Project Schedules, Milestones, and
reporting to the senior management and establish strong client relationships to ensure satisfaction and repeat business.
• Project Management – Develop, supervise and support multiple Project Plans, Schedules and Documentation. This
includes Scope & Requirement Study, Process Analysis, System Study, Gap Analysis, Vendor Analysis, Hardware
Requirements, System Implementations, Testing, Training, Signoffs and Completion Reports.
• Commercial Management – Lead, track and present Project Profitability including internal and external resources and
materials.
• Revenue and Profitability Management - Ensure the department achieves its revenue targets by effectively managing
projects and resources
• Resource Management - Manage Project Management, R&D and Support team for hirings, schedules.

• Bachelor’s degree in computer science or business management.
• Minimum 10 years in a similar field (Project Management, Software services, and solution) preferably with strong IT/Field CAFM background.
• Understanding of technical customer / centric solutions.
• Proficiency in MS Excel, Word, Outlook, and PowerPoint.

About the Company

Service

Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.

Knowledge

Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.

Care

At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.