Head of Operations - HR Consultancy

Hays

Dubai, UAE

Ref: GP222-2319

Job description / Role

Employment: Full Time

Client is a well-known provider of HR professional development courses, is looking for someone to head-up operations in Dubai. The purpose of the role is to work with internal and external stakeholders to establish, maintain and enhance a sales driven and profitable regional division.

KEY ACCOUNTABILITIES
Business Development:
To make and take every opportunity to further and increase the business

Customer Focus:
To deliver the highest possible level of customer and client care

People Management:
To train, develop and counsel staff to ensure that each of them achieves their full potential

Compliance:
To ensure all policies and procedures are followed to ensure all matters are in accordance with legal and Oakwood standards

Requirements

Commercial Focus
- To deliver the sales and services within the sales plan, demonstrating commercial focus, a structured approach, intelligence and enthusiasm.
- To establish, in conjunction with other Directors, clear performance targets, both quantitative and qualitative, for all Dubai Staff and to support all activities that will convert and deliver these into operational excellence
- To monitor delivery of these targets and to take steps to address any inadequacy.
- To ensure that the performance of the Dubai office is efficient, effective and delivers within budget
- To target growth through extending current markets and developing new services and new markets
- To contribute to the development of company strategy through a thorough, current understanding of the local and national policy context, local competitive forces and local business opportunities, including potential new sources of business

Leadership:
- To provide professional leadership to all operational staff at all levels throughout the office.
- To ensure in conjunction with the MD that all Dubai Staff have credible and challenging Personal Development Plans and to oversee their delivery.
- To maintain and raise the profile and reputation by working closely with partners and networking with others

Personal and Managerial Responsibilities:
- To take personal responsibility for professional and personal development to ensure that ongoing and continuous competence is maintained in order to deliver requirements, including the fair and supportive management of all Staff in the Dubai office.
- To develop Key Performance indicators for Operational Services and to provide comprehensive monthly reports to the Chief Executive and Board.
- Oversee systems used within the office to ensure customer and Staff safety is compliant with governance requirements and health and safety legislation

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.

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Head Of Operations salaries in UAE

Average monthly compensation
AED 13,000

Breakdown available for industries, cities and years of experience