Job description / Role
As a Head of Product - CX, you will:
* Provide customers a good experience while they browse the apps through various categories
* Develop, manage and deliver the digital product roadmap for strategic projects
* Define and implement the rules that govern how products and services should interact
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
You will need to have:
* Strong understanding of the customer journey and life cycle
* Passion for understanding real people and their problems
* Proven track record of successful Customer Experience
* Experience developing ideas and solutions based on real insight, shape them and guide them through to brilliant execution
* Excellent communication and negotiation skills.
* Able to adapt and succeed in a changing environment
* Evidence of well-developed leadership skills
About the Company
Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.