Head of Retail - Tryano - Luxury Department Store

Job description / Role

Inspire | Exhilarate | Delight

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Tryano is a leading luxury concept department store in Abu Dhabi, offering a curated selection of high-end brands in beauty and fashion. With a commitment to exceptional customer experiences, Tryano is undergoing an exciting transformation to elevate its services. We are seeking a dynamic and strategic Head of Retail to lead Tryano's transformation and operational performance. As the Head of Retail, you will oversee the store's operations and services, lead a team of 117 members, and drive both customer experience and personal shopping. This role requires someone who can lead from the front, interact with clients, and inspire the team while executing Tryano's next phase of growth and transformation. Your responsibilities will be to:

• Drive store and team performance, ensuring exceptional customer service and the highest operational standards.
• Be hands-on with clients and teams, offering support and ensuring seamless operations in the store.
• Develop and execute strategic plans to elevate Tryano's offering and customer experience, ensuring alignment with market trends and customer needs.
• Elevate Tryano's brand, driving growth and potential expansion.
• Ensure the delivery of both operational and commercial excellence across all departments.
• Foster a customer-centric culture that is adaptable to changing concepts and formats.
• Stay updated on luxury market trends and customer insights, particularly within the GCC region, with a focus on Abu Dhabi clientele.

What you'll need to succeed

• 8+ years of experience in luxury retail (fashion or beauty), with a proven track record managing a department store or multi-brand concept in the GCC region, and strong exposure to omnichannel operations.
• Exceptional business acumen with the ability to analyze market trends, develop actionable insights, and drive strategic initiatives to elevate the business.
• Proven leadership experience with a transformation mindset, capable of inspiring and motivating diverse teams to achieve excellence in customer service and operational performance.
• Strong stakeholder management and collaboration skills, with the ability to build effective relationships across all levels of the organization and with external partners.
• A dynamic and results-driven professional, passionate about both people and product, with a focus on delivering measurable results.
• Experience in managing customer experience and personal shopping services, ensuring an elevated and tailored experience for high-end clientele.
• In-depth understanding of the GCC customer and market, with a particular focus on the Abu Dhabi client and their unique preferences and expectations.
• Arabic fluency is preferred.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: Retail & Distribution

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.