Head of Sales

Job description / Role

Head of Sales - LEGOLAND Dubai Hotel

Building Fun
Join the team of the first LEGOLAND Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.

With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.

Come and work where work is PLAY. At LEGOLAND we make every child a HERO!

Play Your Part
The Head of Hotel Sales will work closely with the Sales & Marketing Director and Hotel Director in planning and executing the hotel sales strategy through which they will deliver sales and revenue targets.

Main Responsibilities :

- Create and build on an account base for the hotel
- Explore all sales opportunities and products of the hotel
- Actively sell to new, and regular clients going forward, inline with the overall sales strategy
- Establish key client relationships with Destination Management Companies, Wholesaler and Tour Operator and maintain contact on a regular basis through sales calls and client meetings
- Meet with clients to understand their needs and requirements
- Host bookers for show round & at F&B outlet/s to engage B2B clients with the hotel and their direct contacts in the hotel (Team from Reservation / Sales / Front Office)
- Closely liaise with Revenue team in securing business / bookings
- Evaluate and feedback regarding all sales and marketing activities
- Travel when required in order to exploit and develop potential business and engage new business partner to the hotel

Business Impact / Results:

- Work with Sales & Marketing Director and Hotel Director in monitoring and analyzing sales mix, in comparison with overall hotel goals and strategy
- Monitor and analyze business performance, and feedback into the sales strategy
- Track competitor activity and report on key findings and trends
- Analyze and use sales and marketing data
- To effectively utilize sales budget

Creativity:

- Understand and relate to the dynamic nature of the hotel industry
- Explore and develop Park related elements which can be combined with packages and products
- Plan and develop a "show around" tour of the hotel along with the appropriate literature and information which sets the basic standards for all show rounds including other departments
- Assist and input into the development of new products and services
- Input ideas and information into sales collateral

Requirements

Communication:

- Be attentive to, anticipate and fulfill guest needs
- Maintain and demonstrate a high level of knowledge to enhance the guest's experience
- Display and demonstrate a "service" attitude
- Act upon all guest feedback to resolve any complaints and improve guest satisfaction

Decision Making and Autonomy:

- Analysis of information and making recommendations based on those
- Working closely in a team with Sales & Marketing Director, Hotel Director and Revenue Manager in setting up preferred rates and offering special packages / deals / promotions and offers where appropriate

Applied Knowledge and Specialist Skills:

- Effective communication skills
- Impact and influencing skills
- Effective management of the annual budget and expenditure
- Effective use of department resources
- Take appropriate action to produce positive business results
- Stock control of all sales and marketing collateral

Managing Resources:

- Effective management of the annual budget and expenditure
- Effective use of department resources
- Take appropriate action to produce positive business results
- Stock control of all sales and marketing collateral

Complexity and Problem Solving:

- Creative ideas for delivery of guest satisfaction, operational and sales targets - effectively utilising park and hotel facilities and services to create a unique offering
- Working with operational park and hotel teams to ensure thorough understanding of the operation and appreciation of each aspect of the business and what it delivers to our guests.

Health & Safety :

Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

- Bachelor's degree in a related field or equivalent experience
- Extensive Dubai / UAE market knowledge for inbound tourism;
- Excellent business relation and key contacts of Tour Operators, Destination Companies and Wholesaler.
- Proven track record of developing new partnerships focused on driving a measurable increase in hotel bookings / performance.

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

About the Company

Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leadership’s vision of positioning the emirate as a compelling global tourist destination.

The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate™ Dubai, Bollywood Parks™ Dubai, and LEGOLAND® Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014