Ref: RP281-583

Job description / Role

Employment: Full Time

Head of Soft Services – Dubai, UAE – Facilities Management Service Provider

Our client is a top tier Dubai based FM company. They have a portfolio of blue chip clients and manage TFM (Hard and Soft) services across multiple property types including: Commercial, Retail, Defence, and Aviation.

• They are currently seeking a Head of Soft Services to join their Dubai Team.
• The successful candidate will be based in Dubai and oversee the department and multiple contracts, and large teams of blue collar workers delivering soft services such as cleaning to various types of facilities.
• Candidates should have experience and sound knowledge in all areas of Soft Services, be commercially astute and understand P&L, as well as SLAs and KPI based performance contracts.
They should have excellent management skills, have good written and spoken English and be able to communicate well, ensuring client satisfaction and development of the relationship and continuous improvement within the department.


• Facilities Management or Building Maintenance Experience
• FM related qualification – (BICS desirable)
• Experience managing a blue collar team
• Commercially astute (P&L management)
• Excellent written and spoken English
• Good report writing skills

This is an excellent opportunity for a career minded individual to join a highly successful organization. In return, our client offers an excellent salary and benefits package.

About the Company


Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.


Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.


At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

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