Head - Operations Planning & Analysis

Dubai Airports

Dubai, UAE

Ref: RP729-233

Job description / Role

Employment: Full Time

THIS IS WHERE THE EXCITEMENT REALLY BEGINS

CUSTOMER SERVICE DELIVERY

Head - Operations Planning & Analysis

The team works in real time to make sure the right people are in the right place - airside and landside - to meet demand. As our airports are the world's busiest, it's fast-paced and a real challenge. They see that the operational plan is followed, and issues are dealt with across terminals, regular operations, incidents and crisis handling. The operation has to be industry-leading, and it always is.

What you'll deliver

- You'll be responsible for leading the translation of operational strategy into rules for Resource Management Systems (i.e. Check-In, Stands, Gates, Baggage Reclaim Belts).
- You'll ensure that the operation have suitable resources and available infrastructure to enable them to successfully deliver the agreed Level of Service targets.
- You'll provide operations planning and performance data and analysis input into operations strategy development.
- You'll provide user requirements input, acceptance testing and process adoption for new and existing operational tools.

Requirements

What you bring

- You'll be educated to a Degree Level in a numerical subject. Masters degree in a related field (i.e. Operational Research) is an advantage.
- You should have at least 10 years' experience in a quantitative analysis or operational research role preferably in a strategic or planning environment.
- You'll have at least 2 years experience in developing and using simulation models or resource management systems (i.e. AirTop, CAST, Quintiq, Inform).
- You'll ideally have some experience in stand planning.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that's all about delivering great airport experiences, 24 hours a day. Life here means always pushing - and being pushed - to work better and smarter. With us, you'll be encouraged to be the best you can be. You'll be part of the team that connects the world. And at every opportunity, you'll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.

About the Company

THIS IS WHERE THE FUTURE STARTS

We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.

Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.

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Head Of Operations salaries in UAE

Average monthly compensation
AED 22,000

Breakdown available for industries, cities and years of experience