Head Waiter

Azadea Group

Abu Dhabi, UAE

Posted
Ref: KP561-2222

Job description / Role

Employment: Full Time

- Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly
- Supervise and serve food/beverages according to the brand's set procedures and standards to ensure outstanding customer service
- Take charge of customers' bill payments and complaints and escalate complex issues to the Supervisor
- Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager
- Participate in achieving set targets for the brand shop
- Participate in the restaurant's opening / closing duties, including counting / recording tips while ensuring the respect of the norms and internal standards
- Prepare and send the daily order to the storekeeper to refill the needed items
- Conduct, upon need, briefings for the assigned team members

Requirements

Qualifications
- Technical Degree in Food and Beverage or Hospitality Management
- Minimum 3 years of experience in F&B operations / Cafe , out of which 1 year in a similar role
- Fluency in English
- Commercial Understanding: level 1
- Communication Skills: level 2
- Cultural Awareness: level 1
- Customer Focus: level 1
- Driving and Achieving results: level 2
- Initiative: level 2
- Teamwork: level 2

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.