Head Waiter

Job description / Role

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Come as you are & join the 25h tribe.

Job Description

How does your working day look like ...

• Directing and delegating tasks and giving instructions to the team during the shifts.
• Checking preparations before and during the shift.
• Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
• Train, motivate and evaluate new and existing staff.
• Promote up and cross selling to the associates.
• Respond to guest complaints and questions in a timely manner.
• Evaluating the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
• Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
• Keeping the supplies and stock up to requirements, including advising the restaurant manager on the required materials.
• Working along in the shifts, being knowledgeable about all products to answer the questions of both guests and staff.
• Working together with the entire F&B management on new ideas and improvements for the department.
• Checking bills, table progress, preparations, waiting time for food and drinks to prevent mistakes.
• Supervising the restaurant opening and closing procedures.
• Doing proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day or week.
• Inform the management of any visit of VIP guests to the outlets.
• Ensure that menus are handled properly and replace damaged or outdated materials.
• Being aware of the health and safety requirements for the department and making the associates aware of those.
• At all times keeping good communication with the kitchen about changes, dietary requests, VIPs, etc.
• Ensuring daily briefing and allocations gets done and all records kept on file.
• Ensure all staff are following HACCP and hygiene standards at all times.

Qualifications

Your personality counts more than your CV ...

• You've gained management experience in a similar role, and can speak English fluently.
• You can inspire your fellow staff just as you can inspire your guests. On top of this you find it easy to communicate with charm, even if it's sometimes tricky.
• You're passionate about good food and drinks, and enjoy discovering new concepts.
• You're a doer - and even if you do it wrong sometimes, you openly admit it.
• You're not just bringing your abilities, but also your character.

Additional Information

What's in it for you ...

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more...

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.