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Head Waiter / Waitress

AccorHotels

Dubai, UAE

Ref: RP714-6111

Job description / Role

Employment: Full Time

- Assist the supervisor in supervising and coordinating the activities of the outlet.
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- To be on the floor at all times.
- Supervise and participate in activities of waiters and waitresses.
- Greets, receive and conducts guests to table, present menu, suggest courses and appropriates wines and answers question regarding food preparation.
- Takes orders and relay some to waiters and waitresses.
- Performs the cashiering functions.
- Assist the supervisor in conducting daily briefing to the outlet ambassador.
- Overlook that the service is correct and efficient and that orders are executed properly.

Requirements

- To maintain the outlet Daily Log Book.
- To provide a courteous, professional, efficient and flexible service at all times, following the hotel F&B operation standards manual.
- To undertake any reasonable tasks and secondary duties as assigned by your direct supervisor of the day.
- To perform opening and closing procedures established for the respective outlet as assigned.
- To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
- To ensure that the respective outlet and surrounding area are kept clean and organized at all times.
- To handle guest enquiries in a courteous and efficient manner.
- To establish a rapport with guests maintaining good customer relationship.
- To monitor operating supplies and reduce spoilage and wastage.
- To report guest complaints or problems to outlet supervisor / Assistant Manager and Manager if no immediate solution can be found and assure follow up with guests.
- To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
- To be entirely flexible and adapt to rotate within the different sub sections of the F&B Department or any other Department of the hotel as assigned.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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