Heart of the House - Supervisor

Job description / Role

MAIN RESPONSIBILITY

Responsible for the following Heart of the House areas (in terms of cleanliness, maintenance, administration, safety & security, inspection, etc.):

- Heartist's Cafeteria (Al Diyafah)
- Male & Female Heartist's Locker Rooms and Changing Areas
- Smoking and Recreational Areas
- Receiving Area
- Entire Corridors and Notice Boards
- Ensures the food temperatures, storage and quality are up to the standards (ISO and HACCP implementation) and adhering to the local legal regulations.
- Drives and implements ALLSAFE protocols for all Heartists.
- Liaises and coordinates with the hotel's Security, Talent & Culture and Housekeeping leaders.
- Administers all the mandated documentation for various internal and external inspections.
- Helps and assists the Hotel Manager and Head of Departments to drive optimum quality and efficiency in their respective operations.

GENERAL RESPONSIBILITIES

- Should have very good time management skills
- Should have up-to-date knowledge of the new rules & regulation.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image, Heartists & business partners.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To adhere to Company and Hotel rules and regulations at all times.

OCCASIONAL RESPONSIBILITIES

- To report any equipment failures/problems related to staff accommodation/cafeteria to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- To comply with any reasonable request made by management to the best of your ability.
- To project at all times a positive and motivated attitude and exercise self control.
- To participate in providing and receiving constructive criticism concerning the Department as a whole, in order to improve efficiency, productivity.

HYGIENE/PERSONNEL SAFETY/ENVIRONMENT

- To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
- Ensures the due application of rules and regulations concerning health and safety.
- Ensures respect of the hotel's commitments to the "Environment Charter".

REPORTING LINE

- Reports to the Hotel Manager.

Requirements

PROFILE

- Fluent in English. Knowledge in additional language is definitely an advantage.
- Previous experience in a multicultural environment in UAE is essential.
- Bachelor degree.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.